Coles Solicitors which is based in ten locations throughout Yorkshire and Cleveland has secured the national law society’s legal practice quality mark, Lexcel.
Lexcel is developed specifically for the legal profession. It is an optional, recognised accreditation scheme for law firms and in house legal departments which gives assurance that a practice meets high client care and business management standards.
To gain and retain Lexcel accreditation, practice must undergo a rigorous initial then annual application and assessment process. This includes conducting background checks and an onsite visit from an independent experienced trained Lexcel assessor.
Peter Gibson, Managing Director and Solicitor at Coles Solicitors said “While we are proud to have secured Lexcel, it is our clients and staff who are the main beneficiaries. They can be assured that the way we manage the practice has their interests at heart and runs efficiently. There is a lot of choice in the legal services market, but being Lexcel accredited demonstrates our commitment to client care and best practice”
Robert Bourns, President of the Law Society of England and Wales said:
“Delivering good client care and maintaining a strong client relationship are essential for solicitors and those gaining and maintaining Lexcel show their dedication to go above and beyond. Committing to high standards in customer service and practice management is fundamentally important in today’s evermore competitive legal services market.
By undergoing an independently assessed Lexcel accreditation, firms can demonstrate their commitment and consistent determination to exceed client expectations, improve overall satisfaction and assist regularity compliance.
The quality mark is an objective and external assurance for clients and potential clients alike”
Coles Solicitors joins more than 1700 other legal practices in England and Wales with Lexcel accreditation. The practice management accolade has also gone international, with firms in Scotland, the Middle East, Poland and the Republic of Ireland having gained accreditation.